Terms and Conditions

Who we are

Controller / provider

BARBUR ALINA DIANA PERSOANA FIZICA AUTORIZATA

Brand

Innotive Digital

CUI

51680360

Trade Register no.

F2025013985005

Registered office

Str. Lt.col. Pretorian, nr. 29, bloc N90, ap. 13, 450131 Zalău, județul Sălaj

E-mail

contact@innotive.digital

Website

innotive.digital

Services

We design and build business websites, online stores and web apps, set up local SEO and Google Business profiles, and provide monthly maintenance plans. The descriptions on the website are general; exactly what we deliver in a project is set out in the quote and the contract.

Prices on the website

• Project prices shown on the website are starting prices (“from”), in Romanian lei (RON), and are indicative. They are not a binding offer.
• The final price, including all applicable taxes, is stated in the written quote you receive before any commitment.
• Euro equivalents on the English version are calculated at an indicative rate and are for information only.

How we start working together

1. You send us a request — through the website form, by email or by phone.
2. We send you a written quote: what we deliver, the timeline, the estimate in hours and the price.
3. If you accept the quote, we sign a contract.
4. Work starts once the contract is signed and the advance is paid.

Payment and invoicing

• We invoice in RON. Invoices are payable within 14 days of issue, by bank transfer or another method set out in the contract.
• For projects: a 30% advance before work starts and 70% on completion.
• For plans: a monthly invoice or, when paid in advance, a single invoice for the whole period.
• The consequences of late payment are those set out in the contract.

Plans

• Plans are invoiced monthly and renew automatically each month, except for plans paid in advance.
• A plan can also be paid in advance for a period set out in the offer (for example 12 months). It doesn't renew automatically at the end of the paid period; it continues only if we agree again.
• Each plan includes a number of hours per month, shown on the website and in the contract. Unused hours don't roll over to the next month.
• Work beyond the included hours, or outside the plan, is estimated separately and starts only after you approve the estimate in writing, on WhatsApp or by email.
• Either party can end a plan with written notice (email is enough) and 30 days' notice.
• If a plan paid in advance ends before the end of the paid period, the amount paid for the remaining months is not refunded, except where the law provides otherwise.

What we need from you

• Content (texts, images, logo, company details) and the necessary access, on time.
• Feedback and approvals within the agreed timeframes; delays on your side move delivery dates accordingly.
• Assurance that you have the right to use the content you send us (texts, photos, trademarks).

Rights to deliverables

• Once paid in full, the economic copyright in deliverables created specifically for you (design, code, texts we write) transfers to you, within the limits set out in the contract. Until full payment, the rights remain ours.
• Third-party components used in the project — open-source libraries, fonts, images, modules — remain subject to their own licences.
• We may show the project in our portfolio (name, screenshots, link), unless the contract provides for confidentiality.

Right of withdrawal (if you are a consumer)

If you are an individual and the contract is concluded at a distance (for example, by email) or off-premises, you have the right to withdraw from it within 14 days of its conclusion, without giving a reason, under Romanian Government Emergency Ordinance no. 34/2014.

• To withdraw, send us a clear statement at contact@innotive.digital. You may use the model withdrawal form annexed to GEO no. 34/2014, but you don't have to.
• We refund the amounts you paid within 14 days of receiving your statement.
• If you expressly asked us to start work during the withdrawal period, you pay proportionally for the services provided up to the moment you withdraw.
• You lose the right of withdrawal once the service has been fully performed, if work began with your prior express consent and you acknowledged that you would lose the right once the contract was fully performed.

Client report

• Your report opens with a personal link that we send you. Don't pass it on, and tell us straight away if you gave it to someone by mistake: we'll stop it and send you a new one.
• Information in the report (hours, progress, website statistics) helps you follow our work together. If anything differs, the contract and invoices prevail.
• We may stop the links in case of misuse. They are deleted 6 months after we stop working together.
• We make every effort to keep the report available at all times, but can't guarantee uninterrupted operation.

Free SEO audit

• The free SEO audit doesn't commit you to anything. It is an automated, informative analysis based on the homepage and a sample of up to 10 other pages of the website, plus Google PageSpeed Insights measurements taken at the time of the analysis. Results can vary from one day to the next and don't cover everything that matters for SEO.
• The report doesn't guarantee rankings in Google and doesn't replace an analysis done by a person. Search rankings depend on Google and on many factors outside the website. You apply the recommendations at your own risk; if you'd like us to apply them, the work starts, like any project, with a quote and a contract.
• You may only request audits for websites you own or are allowed to analyse, using your own email address.
• The audit reads only public pages and respects robots.txt for every request: it doesn't request addresses that robots.txt disallows for the InnotiveAudit robot, and if the homepage is disallowed, it analyses nothing. To prevent abuse, we may limit the number of audits (for example, how many can be requested in an hour) or refuse a request.

Using the website

• The website's texts, design, graphics and code belong to us or are used under licence. They may not be copied or reused without our written consent.
• Portfolio projects belong to the respective clients and are shown as examples of our work.
• Abusive use of the website is not allowed: automated form submissions, attempts at unauthorised access, automated content scraping.

Liability

We are liable for the services we provide under the contract and the law. We are not liable for interruptions or losses caused by third-party services we don't control (for example, hosting chosen by the client, domain registrars, payment processors, Google platforms) or by force majeure. Nothing in this document limits the rights the law guarantees you as a consumer.

Complaints and disputes

If something isn't right, email us at contact@innotive.digital and we'll look for an amicable solution together.

If you are a consumer, you can also contact the Romanian National Authority for Consumer Protection or an alternative dispute resolution body (ANPC — ADR).

These terms are governed by Romanian law. Disputes that can't be resolved amicably are settled by the competent courts in Romania, without prejudice to the protection the law of your country of residence gives you as a consumer.

Changes

We may update these terms; the date of the last update appears at the top of the page. Contracts already signed remain governed by the version in force on the date they were signed, unless we agree otherwise in writing.